Effective Date: January 20, 2026
Operated by: Pillanoo
At Pillanoo, your privacy is a core priority. This Privacy Policy explains how we collect, use, store, and protect the information you provide while using Pilla, an AI-driven app that generates personal care suggestions. This policy applies to all users aged 17 and above; we do not knowingly collect information from minors.
Pilla collects information in two primary ways:
2.1 Information You Provide Directly
When you upload images, input instructions, or send messages for support, we collect the data necessary to provide AI-generated suggestions. This includes:
· Uploaded photos for AI processing
· Text instructions or prompts
· Feedback and communications with support
2.2 Information Collected Automatically
To improve functionality and ensure stability, Pilla may collect device and usage information automatically, including:
· Device type, operating system, and version
· App performance data and logs
· Session length, navigation paths, and feature usage patterns
· IP address and connection type (to enhance service reliability)
2.3 Permissions
Depending on your activity within the app, Pilla may request access to:
· Camera and Photo Library: For capturing or selecting images to process
· Microphone: For voice-to-text input if available
· Location Services: To enhance regional content or recommendations (optional and user-controlled)
· Activity Tracking: To improve app experience and monitor feature use
All permissions are optional and can be managed in your device settings. The app only accesses these features with your explicit consent.
Pilla processes uploaded images strictly to generate care suggestions.
· No facial recognition or biometric analysis is performed.
· The app does not attempt to identify individuals, detect personal characteristics, or analyze age, gender, or emotions.
· Images are temporarily processed to produce results and are not retained longer than necessary.
· Users retain full control over images and can delete them at any time; once removed, Pilla no longer accesses or stores the content.
Information collected by Pilla is used solely to:
· Provide AI-generated care suggestions based on uploaded images and instructions
· Maintain, troubleshoot, and improve app performance
· Communicate with users regarding support or service updates
· Analyze usage patterns to enhance functionality
We do not use your data for unrelated marketing purposes or share it with unauthorized third parties.
Pilla may share information only in the following circumstances:
· With trusted service providers who assist in hosting, analytics, or technical support, under strict confidentiality agreements
· When legally required to comply with laws, court orders, or government requests
· To protect user safety, rights, or property, including preventing harmful or illegal activities
No personal information is sold to third parties.
You have the right to manage your personal information at any time:
· Access: Review your uploaded images and AI-generated suggestions
· Correction: Request changes to inaccurate personal information
· Deletion: Remove uploaded content and generated suggestions from our systems
· Permission Management: Withdraw access for camera, photo library, microphone, location services, or activity tracking through device settings
Pilla respects your choices and will implement requests in a timely manner.
We employ reasonable administrative, technical, and physical safeguards to protect your data. While no system can be completely immune to breaches, Pilla applies strong encryption for data transmission and secure temporary storage for processing images. Access to information is limited to authorized personnel on a need-to-know basis.
Pilla may update this Privacy Policy to reflect changes in features, legal obligations, or operational practices. Continued use of the app after updates signifies acceptance of the revised policy. Users will be notified of significant changes via app updates or in-app notifications.
For questions, concerns, or privacy-related inquiries, users may reach Pillanoo at:
We aim to respond to all inquiries promptly and provide assistance in managing your data or understanding your rights.